PACT HR have provided support to Immanuel College for a number of years and we have been completely satisfied with the excellent service they provide. Their dedicated Business Partners are prompt and efficient in responding to our queries and I am particularly impressed by the way they are able to attend personally to support the College; they are not just a voice on the other end of the telephone. They have ably assisted with everything from sick absence meetings to disciplinary/medical capability hearings before Governors, always ensuring that the College is well prepared and that things run smoothly. They are a professional and dedicated team.

Liz Storey
School Business Manager - Immanuel College - 2015/16

'Having worked with Bradford Council HR Team for a number of years, I have always received excellent support in tackling multiple and complex HR issues. I have worked alongside my current Business Partner, Michele Huddart at two different schools, facing very different HR challenges. She always responds to my questions or queries promptly and takes the time necessary to really get to know the situation in school to enable her to give the most helpful advice and support. I have had very good support over the telephone, by email and in person, ensuring that issues are resolved following correct procedures but securing the best outcomes for the school. I am very happy with the support from the HR Team at Bradford and would not consider a different provider, based on my experience to date.'

Jane Dark
Headteacher Victoria Primary School - 2014

'I have been really impressed with the professionalism and knowledge of the HR team. When we have needed support with issues in school this has been provided and the processes have been simplified with regular contact, exemplification letters to send out and the knowledge that we were not going to miss any part of the process and leave ourselves open to any negative action. A great service from a very helpful team.'

Lillian Allen
Headteacher Worthinghead Primary School - 2014

'We have used the HR Advisory Service over a number of years and have always been pleased with the results they have supported us in obtaining. HR in schools can be very complicated and as a result it produces challenging employment and legal issues. Even as an experienced school leader I appreciate and understand the importance of having a team of people in my corner that know what they are doing and offer advice and support that will produce the outcomes we require.'

Duncan Jacques
Executive Headteacher - Exceed Trust - 2014

The service provided by ‘Prospects’ is excellent, my adverts are always of excellent quality and the turnaround time is especially quick. If I have any queries or questions, I know that I can always speak to a member of the advertising team who will provide a timely and accurate response.

Laura Smith
HR Manager - Appleton Academy - 2015/16

I wanted to pass on the great feedback I received from candidates who came to visit school on the back of the advert and pack you put together on our behalf. We had over 20 people visit and many of the candidates said that they had been motivated to visit school because of the quality of the app pack and how different it was from the others and therefore really stood out. Great job, well done.

Nicola Bennett
Headteacher - Crossflatts Primary School - 2015/16

'Our experience of support from HR & business support at Bradford Council has been very positive. They have offered expert advice and guidance in a number of difficult and complex situations relating to staff absence, performance and health. The best part of the support is that there is someone who knows the situations and can give accurate advice in terms of employment law and dealing with unions. We have made use of the service and feel that the school has benefited from this. We have someone at the end of the phone or an email who can give the best advice for every situation.'

Andrew Soutar
Glenaire Primary School

DBS Checks - Since the process changed recently it’s made my job so much easier. It’s simple to use and very quick!

Nicola Boothroyd
Admistrative Assistant - All Saint's CE Primary School - 2015/16

‘Having left a school where we sourced external HR support and then having moved to a school contracted to Bradford HR, I was prepared to test the level of service my school received and move provider if necessary. This has not proved the case. We have had multiple, complex HR issues and at all points myself as Head teacher, staff and the Governing Body have received strong and sound advice, in-depth support and personal support too. Our HR Business Partner has skilfully overseen a web of individual cases and ensured the right people were in place to offer robust HR, and most importantly that we got the right outcomes for school.’

Nigel M. Cooper
Headteacher Wibsey Primary School

'As a Federation of two primary schools, we often find that we are breaking new ground in areas such as contractual arrangements with staff. The HR service we have received has been invaluable in supporting this aspect of our work. Their advice has been timely and appropriate, and our officer has responded quickly and flexibly to our needs.'

Dave Jones
Executive Headteacher Holybrook and Parklands Primary School

'The Human Resources team have been invaluable since I became a Headteacher 2 years ago. I have received extremely prompt, honest, reflective and trustworthy guidance particularly from the school’s designated key people. A positive relationship has been formed that impacts on the successful day to day running of our school. Their guidance ensures a consistent and fair approach. Their work supporting other senior leaders too has been appreciated in dealing with some challenging issues.'

Sarah Crowther
Headteacher - Myrtle Park Primary School

'As a new Headteacher to Bradford the HR support available to me has been excellent. Nothing is too much trouble. All my queries have been answered very quickly, effectively and efficiently.'

Chris Martin
Headteacher Hirstwood Nursery School and Children's Centre

'The quality of service received from CBMDC’s Human Resources Advisory Service this year has been highly effective. The quality of expertise and advice provided by our HR Business Partner and HR Advisor has ensured we have been supported to a very high standard in order to improve outcomes for staff and children.'

Iain Jones
Headteacher Menston Primary School

Since becoming the Head three years ago, PACT HR have provided a terrific service to our school. There is always someone available at the helpdesk to give immediate and very useful advice which helped me considerably on a personal level when I was new to my role. Our School Business Partner has given a level of service that has enabled us to improve the quality of teaching and learning and therefore the outcomes for pupils in school. I continue to be very impressed with PACT and would not consider changing provider. I could not do my job without their service.

Janice Stephenson
Headteacher - Newby Primary School - 2015/16