Cancellation Policy

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If you need to cancel, please do this as soon as possible by contacting the organiser so that your place on the session can be released to someone else. Please be aware that where course fees are applied, cancellation charges will be processed for all non-attendance as detailed in the table below:

length of notice for cancellation Charges applied
Over 5 days notice No charge
Less than 5 days notice 50% charge
Non attendance Full cost charged

You must notify us if you wish to cancel a course place. You can do this via email to or by telephone 01274 436644. Cancellation notice will be accepted from the date that it is received.


If a delegate arrives late for a course or is absent for part of a session, we reserve the right to refuse access to the training session if we feel they will gain insufficient knowledge or skills in the time remaining. In all such cases, the full course fee remains payable.

Adverse weather conditions

During adverse weather conditions we know it can sometimes be difficult for trainers and participants to get to training courses. If the weather forecast indicates that trainers or participants will have difficulty either getting to the venue or getting home again, we will make a decision whether to cancel the course or amend start/finish times. Should the course be cancelled by us we will reschedule the course or issue a refund.